Sony Breaks Silence with Update on Xperia 1 VII Power Failures

Sony launched its latest flagship smartphone, the Xperia 1 VII, earlier in May. However, the flagship’s launch didn’t go as the company planned. Less than a month after the launch, Sony cancelled some users’ pre-orders in European countries. Most recently, Sony completely halted sales of the Xperia 1 VII in its home market, Japan, due to widespread shutdown issues and other problems.

Earlier, Sony Japan’s support website mentioned that it is investigating some pretty serious issues with the latest flagship. Sony UK has now provided an update regarding the phone’s issues in European markets.

The brand is identifying the extent of the affected Xperia 1 VII stock in Europe

Sony previously stated that there may be some problems with the Japanese Xperia 1 VII units, which bear the model numbers SO-51F, SOG15, A501SO, and XQ-FS44. However, it seems that the issues are more widespread, as Sony UK has posted an update on its support website.

The company said that it is in the process of “identifying the extent of the affected stock, as this issue may only affect a select batch of Xperia 1 VII devices” in European markets. In the UK, Sony is investigating Xperia 1 VII’s many problems, including unexpected power-offs, random restarts, or inability to power on. Sony Japan is also investigating similar problems.

Sony has suggested some workarounds in the meantime

While Sony UK investigates the impacted Xperia 1 VII stock, it has suggested some workarounds that the users can try. Affected users can press and hold the power button and volume up key at the same time for around 20 seconds. This will reboot the phone even from a deeper sleep.

Furthermore, the company said that users should make sure to have the latest software update installed on their Xperia 1 VII units. Additionally, Sony recommends backing up any important data on the phone, in case it starts showing any symptoms.

Sony will provide more details about how it will support the European users of the Xperia 1 VII soon. Impacted users can keep visiting the brand’s support website here to receive more updates on the matter.